by admin | Jul 10, 2021 | Blogs
MWC 2021 Highlights (Part 1) It’s July, Mobile World Congress has just ended, and I haven’t left my desk. Welcome to the future? Perhaps. From a strictly personal perspective, I enjoyed the virtual event. The online conference platform was user-friendly, sessions were...
by admin | Jun 9, 2021 | Blogs
Part 3 – So, How Do You Design a Customer Value Management Program? In the first two parts of this series, we looked at ‘Understand your Objectives’ (read here), and ‘Program Characteristics’ (read here). In the final part of the series, we now take those two...
by admin | Jun 8, 2021 | Blogs
Part 2 – So, How Do You Design a Customer Value Management Program? With the nature of the program settled (read the first blog in this series, here), what about program characteristics, specifically those beyond the standard transactional and emotional...
by admin | Jun 8, 2021 | Blogs
Part 1 – So, How Do You Design a Customer Value Management Program? If you’re on our website and reading this blog, the chances are that either now or at one time or another in the past, you’ve been faced with the task of designing an effective Customer Value...
by admin | Jun 7, 2021 | Blogs
Automating and efficiently managing the complete number and SIM inventory is, for many telecom operators, often a time-consuming and risky challenge, in part due to the exposure to human error. This is particularly the case when there are no systems or processes in...
by admin | May 7, 2021 | Blogs
There’s a coherent argument that presently, we are in the middle of a seismic shift in terms of what brands are doing with their customer loyalty and engagement initiatives. This shift has been accelerated by the worldwide pandemic, in the wake of which digital...
