Evolving Systems - Customer Satisfaction

Customer satisfaction is as important to us as it is to our clients. That's one of the reasons we organize an independent Customer Satisfaction Survey every year. This annual research initiative enables us to identify how our customers view our products and services... and how we compare against similar companies. By understanding the needs of our customers, we can improve the products and services we offer - which ensures our customers receive the best from us.

The survey covers four main categories:

Satisfaction
Products
Quality
Customer experience

This feedback provides invaluable quantitative and qualitative data on how our customers view us as a company and how their opinions have changed from previous years. By using an online format that has the potential to be anonymous, customers can respond to any issues or comments without the constraints that could apply in a formal setting.

A summary of the 2007 Customer Satisfaction Survey can be downloaded from the right-hand side of this page. This will provide you with an overview of last year's results.

Datasheets

Digest 2007 Survey

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Convergence is everywhere in telecommunications, offering opportunities and bringing challenges. Our products and services can help you expand into new markets and take advantage of new technology without compromising your current service levels.

This initial 'connection' stage shapes your customer's impression of how easy it is to do business with you.

We'll help you offer greater choice and flexibility by streamlining your provisioning process to fulfill orders quickly and accurately.

Your customers trust you to provide accurate and reliable billing... and you need those figures to make better business decisions.

Efficient management of every change and every upgrade helps you maintain customer loyalty and maximize your profits.

Increase the value of your subscriber base by creating personalized upgrade offers and pinpointing the customers you need to target.

Tertio ™ Service Activation

Event-driveb, Aytomated Service Activation

Key to Profitability

An effective activation system is critical to an operator's profitability. The activation system is involved in providing every service to every subscriber - voice, data, content, information or messaging. The volume of activation transactions handled by operators is huge - and still growing. The activation system needs to support many new network technologies and increasingly complex activation processes as more data and content services are introduced.